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Doing More with Less? Dartmouth Advance Team Does It with Kanban (2079)
Track:
Alumni Relations and Development
Educatsional Expertise
Focus: Advance Web or Windows
Program Code: 2079
LEAD PRESENTER / PANEL ORGANIZER / BOF LEADER :
Judy Doherty, Director, Information Management Systems and New Media, Dartmouth College
Description
The Dartmouth College Advance Team is half the size it was a few years ago. As the team faced leaping to web, implementing iModules, taking on mobile app development, and supporting 3 new VPs, the team knew it had to change the way it was working. The team needed to increase its ability to manage its own work and improve its own process; specifically, to: create deeper expertise in important areas, cross-train members to ensure coverage in important areas, take more responsibility in deciding exactly who does which task, improve its overall effectiveness in handling requests, ensure that each request be completed as quickly as possible, improve the predictability of request completion, and be able to improve its own process. The team chose to implement a version of Kanban. Kanban grew out of work done by Toyota, called the Toyota Production System, and is one of the factors responsible for the growth of Toyota from a small foreign car manufacturer with a few percent of market share in the U.S., to passing General Motors in early 2009 to become the worlds largest auto maker. Come to this session to see the results of this change: this team gets stuff done!