Is your financial aid department wrestling with how to process federal student aid for your clock hour students in your credit hour environment? Come hear how the Financial Aid Office at Pima Community College, one of the country's largest multi-campus community colleges, is using Baseline Banner and Self-Service to enhance service and communication to students, increasing student self-efficacy and decreasing processing wait times, within a credit hour world. Topics for discussion include business needs analysis, regulatory considerations, timelines, and leveraging existing functionality. This session will be a great opportunity to learn more about strategies for overcoming functional and administrative challenges, while remaining compliant and providing excellent student service.