When Cuyahoga Community College (Tri-C) embarked on its multi-year Banner Revitalization project, it was for the purposes of improving business processes and gaining efficiencies while improving services and access for increasing numbers of students. Did it work? This session will show how Tri-C tracked and evaluated its BannerizeIT initiatives and linked them to real world KPIs (Key Performance Indicators) to demonstrate measurable ROI (Return On Investment). Some of the results are startling! Business Unit leaders and IT professionals who understand the difficulties around establishing governance structures, obtaining buy-in, facilitating process improvements and managing continuous upgrades will appreciate hearing how BannerizeIT! pays off for students and staff.