Since Old Dominion University implemented Banner in 1998, much has changed: Banner, technology, the times, and ODU itself. Over these years, while we had taken advantage of new technology and implemented each new release, there had been no comprehensive coordinated effort across all modules to review and implement new features. In 2011, with the goal of simplifying our processes, reducing paper, and increasing efficiency, while staying within Banner baseline as much as possible, we embarked on an extensive Banner Process Review. In conjunction with SunGard Higher Education, we reviewed our use of Banner, Workflow, ePrint, and Banner Document Imaging to find the best practices for us. In this presentation ODU and our SunGard consultant will share our experience with this process, beginning with Business Process Modeling and moving on to practical solutions both easy and complex. Hear about our methodology, "quick wins", process scoping and tracking, and procedures for implementing more complex projects. Guided by our SunGard consultant and with cooperation across HR, Payroll and IT, we are well on our way to reaching our goals. Come hear about how we started, what we have achieved, what work is left to do and how this may apply to you!