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Enhancing the User-friendliness of SSB pages (1089)
Track:
Student Services
Educatsional Expertise
Focus: Banner Student
Program Code: 1089
ADDITIONAL PRESENTER / PANELIST:
Brian Edmond, Senior Systems Analyst, Missouri State University
LEAD PRESENTER / PANEL ORGANIZER / BOF LEADER :
Rob Hornberger, Registrar, Missouri State University
Description
Missouri State University developed a method to enhance communication to the users on several SSB pages. The University addressed four challenges: a) instructors expressed concern about not having a clear confirmation regarding the submission of grades, b) the notification on SSB pages displaying a students confidentiality indicator status needed higher visibility and more specific verbiage, c) students with a hold needed communication that while they couldnt drop a class online because of the hold, they could drop it by visiting the Office of the Registrar, and d) students entering the add/drop page needed a warning notification regarding the possible ramifications of dropping a class (e.g., loss of financial aid eligibility). Each situation required a unique response, but some consistent development techniques were used for all. The solutions involved the development of pop-up notification boxes, which informed the user of the additional information or action needed. The methods were employed without making any modifications to SSB pages. Instead, Javascript, used both as a screen scraper to recognize SSB error codes and an AJAX hook to access the database, was inserted through Web Tailor information text boxes. This presentation will discuss the challenges and solutions, both from a functional and technical perspective.