In 2002 Eastern Michigan University implemented Banner and in 2009 the administration reviewed the initial implementation and current business process to enhance University operations. This process took approximately two years before achieving a successful migration. At first a finance working group was formed, which later expanded campus-wide, to explore and document all existing issues with both process and technology. It was our intent to leverage Banner to its fullest and achieve efficiencies in an environment of shrinking resources. The finance review team identified the following issues: a poorly managed chart of accounts that became bloated with data elements, a shadow system managed position control, less than 40% of the campus utilized electronic requisitions, automatic budget checking (NSF) was never fully engaged, three way matching was not utilized, the system did not reflect how administrators wanted to manage auxiliary enterprises, GASB reporting was not being utilized and an old FRS report was mimicked to provide the necessary information, detail codes were not being used efficiently , and internal customers were often confused by financial information available through Self Service. We intend to provide a toolkit (roadmap)that attendees can utilize to diagnose inefficiencies and inconsistencies between business process and technology.