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FAQ

AACAP Live Learning Center FAQ

What is the AACAP Live Learning Center
System Requirements
How to login
How to access sessions
Individual sessions that you have purchased
Full Compilation Sets
How to purchase

 

What is the AACAP Live Learning Center?

    The AACAP Live Learning Center is a learning tool where you can access all AACAP past events at your fingertips:
    • See details of AACAP events
    • Log in to purchase content from AACAP meetings

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System Requirements:

    Internet Browsers:
    We support Internet Explorer (IE) and Firefox
    Requirements for Streaming Content:
    To view any streaming video Synchronized to slide or audio presentations, please be sure you have installed and have the updated version of adobe flash player to your computer. You can do this by going to www.adobe.com
    Please be sure that streaming media is allowed through your firewall and have the website (www.softconference.com) as an accepted site.
    Requirements for Handouts:

    Please be sure you have adobe reader on your computer.

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How to login:

    Select “My Account” to access the login page.
    Returning Users Log-in:
    If you attended a meeting, you were provided a login account via email announcing the Live Learning Center. Please be sure to login as a returning user.
    If you already have an account, you can login as a returning user using your username and password.

    If you cannot login Please follow the steps to override the automatic cookie handling on your computer so that you can login successfully.

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    Overriding automatic cookie handling:

    1. Go to “tools” on your internet browser and select “internet” options.
    2. From there you will select the “privacy” tab. Select the “advanced” button.
    3. In this section you want to make sure that the “override automatic cookie handling” has a checkmark next to it.
    4. Select ok once you have completed this process.
    5. Try logging in again once you have completed this process. This should allow you to login properly.

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    New Users: Create an Account:

    If you wish to purchase content, you can create a new account by filling in the “Create New Account” section.
    Creating a new account will not recognize you as an attendee of the conference. Please try “forget password” or contact support for your login information.

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    Forgot your password:
    If you forget your password select “forget password” to receive an email with you login password. Please be sure to check your junk/spam mail folder.

How to access sessions:

    1. Once logged in select “my content” located on the right hand side of the page. This will direct you to a list of sessions that you have access to.
    2. You can use the drop down menu at the top of the page to filter only the sessions for a particular conference.
    3. Once you have filtered the list select the purple "view" button located beside the session title.

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    4. Once logged in select “Meetings” from the top menu.
    5. Select the meeting you wish to view from the list. Select “click here for content from the meeting” to view the session list.
    6. The sessions will be listed with an icon to the right of the session title. Each icon will indicate what media type the session will have.
    7. Select a session from the list.
    8. On the session information page, select “view” to start enjoying the session.

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    How to view and download “Audio MP3” presentations:
    1. Once you have accessed the session information page select “view” below “audio MP3 download”.
    2. To download the Audio MP3 file please **right click on the link with "MP3 file" at the end of the session title located directly above the media player (note: be sure not to select the media player itself or session name at the top of the page)
    ** for MAC users: hold down on the ctrl key and click with your mouse. From the menu select “download Linked file” and follow the instructions to download to your computer.

    3. Select “save target/link as...” from the right click menu. Select a folder you would like to save your MP3 file to.
    4. Just go back to the folder you have saved the file in to make sure you have saved it properly.

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How to purchase:

    1. Once logged in, select the meetings list in the menu bar at the top of the page. From the Meetings list, select the meeting you wish to purchase.
    2. Select the item you wish to purchase. On the information page, scroll down to the bottom of the page and select the green “purchase” link.
    3. Once you select the purchase button you will notice a shopping cart that appears at the top right hand corner of the page. Select the Shopping Cart to complete your purchase. Or you will automatically be directed to the Cart Summary page.
    4. Please review your Purchase and select Checkout. You will be asked to verify that you are logged in as the correct person. Select the link “Click here to continue” .
    5. Fill in the required fields and then select the “submit” button to complete your purchase.
    6. Once you have completed your purchase you will receive an order confirmation number as well an email to verify your purchase. You will then be able go back to the site to listen to the recordings.