Session Information
DMA06 Conference and Exhibition
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Segmentation Dramatically Increases Time Warner Cable's Direct Mail ROI
Track : List/Database
Program Code: F353
Date: Monday, October 16, 2006
Time: 4:30 PM to 5:30 PM  
Location: 131
SPEAKER (S):
Warren Zeller, Vice President, Account Services, Cohorts
Brian Schmidt, Director of Online Sales, Google Inc
Description
See firsthand how Time Warner Cable - Charlotte increased response rates by 107% and experienced a nearly 20% increase in sales close rate for its digital telephone service (VoIP). This case study presentation will demonstrate how Time Warner Cable - Charlotte used household-level segmentation to identify its best customers, create versioned mailers based on Cohorts' database analysis, and most importantly, increase sales..

LEARNING POINTS:.

- Identifying customers most likely to purchase. - Optimizing the relevance of your direct mail pieces using segmentation and demographics.
- How to improve the effectiveness of your direct marketing efforts using a combination of segmentation and versioning


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