Session Information
DMA06 Conference and Exhibition
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Marketing to the Customer Lifecycle: How Pitney Bowes Increased Response 350%
Track : Acquisition, Relationship & Loyalty Marketing
Program Code: F363
Date: Monday, October 16, 2006
Time: 4:30 PM to 5:30 PM  
Location: 125
SPEAKER (S):
Scott Hornstein, President, Hornstein Associates
Suti Prakash, President, SPS Associates
Description
If there were ever a case study to hear, this is the one. Come learn how Pitney Bowes used insight from customers and its sales/service forces to restructure their lifecycle marketing. This informative session will focus on how lifecycle marketing (both customer and product) and customer segmentation can generate a very high response level. You will hear first-hand how Pitney Bowes increased customer response (specifically, signed contracts) by 350% through the classic key components of direct marketing - list, offer and packaging. Don't miss this powerful case study from one of the leaders in direct marketing.


Learning Points:

-How to integrate input from customers and sales
-How to use product life cycles to customize the message and timing
-How to increase your response significantly


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