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Creating Unforgettable Customer Experiences
Program Code:
480
Date:
Monday, October 11, 2010
Time:
3:00 PM to 4:15 PM
EST
PRESENTER
(S):
Neil Feinstein has a dual personality. By day, he is the Director of Brand and Creative Strategy at True North Inc., working with clients such as Medco, Glamour Magazine, Disney Visa, and ASPCA. At night, he is an Adjunct Professor at NYU, teaching creative strategy and campaign planning in the Masters in Integrated Marketing program. Feinstein is the Chair of the DMA’s International ECHO Academy. He lectures around the country, has written articles for DM News, Target Marketing, Deliver and Proof, and writes a blog about food at www.theneuroticgourmet.blogspot.com
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Professor Marjorie Kalter is Clinical Professor at New York University, where she heads the M.S. in Integrated Marketing program. Previously, she was Adjunct Professor of Marketing at Columbia University, and Executive Vice President and Account Managing Director at Young and Rubicam's direct-marketing division. A member of the Board of Directors for the DMEF, Kalter is Chair of the DMA’s Hall of Fame Committee and a member of the ECHO Board of Governors. Her honors include the DMEF’s Outstanding Educator award, the Silver Apple award, and keynote speaker at Denmark’s Direct Marketing Day conferences.
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Description
This session will show you how to provide the target customer with a stimulus that has the potential to overcome inertia and media clutter, leading to brand preference and, most importantly, a positive purchase decision. We will show examples and provide the methodology for creating experiences that the target customers will find unforgettable.
No items are available for this session.