A Case Study of Community and Relevance: BF Goodrich Nation of GO
Track
:
Retention and Loyalty
Program Code:
AM09-0165
Date:
Wednesday, October 13, 2010
Time:
8:45 AM to 9:45 AM
EST
Location:
236 / East Mezzanine
CONTACT PERSON
:
Josh Carlton, Senior Strategic Planner, The Martin Agency
SPEAKER
(S):
Tom Jupena, Marketing Communications Manager, BFGoodrich, Michelin North America
Tom Jupena is the Marketing Communications Manager for BFGoodrich Tires, where he has responsibility for directing the strategies and activities of multiple communications disciplines including advertising, public relations, sponsorships, promotions, interactive and direct marketing.
Brad Higdon, Vice President and Account Director, The Martin Agency
Brad Higdon is a Vice President and Account Director at The Martin Agency. He has been with Martin for the past 7 years, and managed a variety of accounts for the agency ranging from Retail and CPG, to entertainment and technology. Higdon has been the Account lead on BFGoodrich Tires for the last 4 and a half years, and in partnership with his clients there, has helped to re-energize this storied brand.
Cliff Sorah, Senior Vice President and Creative Director, the Martin Agency
Cliff Sorah is Senior Vice President and Creative Director at the Martin Agency, where he is currently working with BFGoodrich, Expedia and ChapStick. He has carried out award-winning work for The Museum at the John F. Kennedy Library, NASCAR, TV Land, Timberland and UPS. Sorah has won awards in The One Show, Communication Arts, British Design and Art Direction, L.A. Art Directors Annual, Ad Age Newspaper Ad of the Year, The Athenas, Graphis, New York Art Directors Show, ANDYs, the Richmond Show, and the Obies.
Description
BFGoodrich looked to connect with its core consumers, to inspire them to take their relationship with the brand to the next level. A community website (nationofgo.com) launched in September 2009. It focuses on the passion for driving shared by all target consumers. A multi-channel contact strategy was used to spread the word. Channels with contextual relevance were most effective at generating engagement and participation.
LEARNER OUTCOMES:
Discover how to use real-time analytics to adapt media choices.
Learn how to develop channel strategies that break through and connect
Learn how to use consumer insights to develop a brand community.