Session Information
DMA:2010 Annual Meeting
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A Case Study of Community and Relevance: BF Goodrich Nation of GO
Track : Retention and Loyalty
Program Code: AM09-0165
Date: Wednesday, October 13, 2010
Time: 8:45 AM to 9:45 AM  EST
Location: 236 / East Mezzanine
CONTACT PERSON :
Josh Carlton, Senior Strategic Planner, The Martin Agency
SPEAKER (S):
 Tom Jupena, Marketing Communications Manager, BFGoodrich, Michelin North America
 Brad Higdon, Vice President and Account Director, The Martin Agency
 Cliff Sorah, Senior Vice President and Creative Director, the Martin Agency
Description
BFGoodrich looked to connect with its core consumers, to inspire them to take their relationship with the brand to the next level. A community website (nationofgo.com) launched in September 2009. It focuses on the passion for driving shared by all target consumers. A multi-channel contact strategy was used to spread the word. Channels with contextual relevance were most effective at generating engagement and participation.

LEARNER OUTCOMES:
  • Discover how to use real-time analytics to adapt media choices.
  • Learn how to develop channel strategies that break through and connect
  • Learn how to use consumer insights to develop a brand community.


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