Session Information
DMA:2010 Annual Meeting
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How Harley Davidson Builds Champion Customers One Rider At A Time
Track : Retention and Loyalty
Program Code: AM09-0043
Date: Wednesday, October 13, 2010
Time: 10:00 AM to 11:00 AM  EST
Location: 236 / East Mezzanine
CONTACT PERSON :
Jill McBride, Public Relations, JZMcBride and Associates
PRESENTER :   Click the plus sign to see more detailed information about each speaker.
 Kelly Hlavinka, Partner, COLLOQUY
SPEAKER :
 Kris Schoonover, Director, Harley Owners Group and Consumer Events, Harley-Davidson Motor Company
Description
Hear the latest loyalty marketing research from COLLOQUY followed by a Harley Davidson case study that is sure to help you "drive" sales and profits. Founded in 1983, the Harley Owners Group (H.O.G.) is the official riding club of the Harley-Davidson Motor Company and currently has more than one million members and over 1,400 chapters worldwide, making it the largest factory-sponsored motorcycle organization in the world. H.O.G.is more than a loyalty program or a motorcycle organization. It's 1.2 million people around the world united by a common passion: making the Harley-Davidson dream a way of life. Learn how Harley Davidson has become the third most recognized brand in the US and what they are doing to maintain a 70% paid program retention rate, even in tough economic times.

LEARNER OUTCOMES:
  • Discover the latest research on the drivers of customer loyalty.
  • How Harley creates owner experiences aligned with their brand promise
  • How Harley Davidson quantifies owner loyalty by every odometer click


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