"As Sr. Director of COLLOQUY, Kelly Hlavinka directs all strategic consulting, publishing, education and research projects. An acknowledged expert in the practice of loyalty marketing, Kelly's bylined articles have been published by DM News, The DMA Insider, DIRECT and she is often quoted by national publications on loyalty.
SPEAKER
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Kris Schoonover, Director, Harley Owners Group and Consumer Events, Harley-Davidson Motor Company
Kris Schoonover is the Director of the Harley Owners Group and Consumer Events at Harley-Davidson Motor Company. He’s a long-time rider who’s been with the Motor Company since 1993. Schoonover currently executes the branding and experiential strategies for the Harley Owners Group, a million member-worldwide organization. He also manages H-D presence at national and local-oriented consumer events.
Description
Hear the latest loyalty marketing research from COLLOQUY followed by a Harley Davidson case study that is sure to help you "drive" sales and profits. Founded in 1983, the Harley Owners Group (H.O.G.) is the official riding club of the Harley-Davidson Motor Company and currently has more than one million members and over 1,400 chapters worldwide, making it the largest factory-sponsored motorcycle organization in the world. H.O.G.is more than a loyalty program or a motorcycle organization. It's 1.2 million people around the world united by a common passion: making the Harley-Davidson dream a way of life. Learn how Harley Davidson has become the third most recognized brand in the US and what they are doing to maintain a 70% paid program retention rate, even in tough economic times.
LEARNER OUTCOMES:
Discover the latest research on the drivers of customer loyalty.
How Harley creates owner experiences aligned with their brand promise
How Harley Davidson quantifies owner loyalty by every odometer click