Todd Thompson is a partner at Metrics Marketing Group in Cleveland, Ohio. Mr. Thompson's background includes nine years in advertising and five with KeyBank, where he served as CMO. Mr. Thompson co-founded THMG, a predecessor to Metrics in 1998. Mr. Thompson is a frequent speaker at marketing conferences.
PRIMARY SPEAKER
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about each speaker.
Todd Thompson is a partner at Metrics Marketing Group in Cleveland, Ohio. Mr. Thompson's background includes nine years in advertising and five with KeyBank, where he served as CMO. Mr. Thompson co-founded THMG, a predecessor to Metrics in 1998. Mr. Thompson is a frequent speaker at marketing conferences.
SPEAKER
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Jim Sherman, Director, Relationship Marketing, Midas International
Jim Sherman is a relationship marketing professional with over 25 years experience. Mr. Sherman's experience includes customer relationship marketing positions at OAG, Brierley & Partners, Chicago Mercantile Exchange, and the Preferred Hotel Group. A graduate of Western Illinois, Mr. Sherman also teaches a college courses on database marketing.
Description
This session will describe how Midas significantly improved CRM ROI by: gaining a comprehensive understanding of its customers; leveraging analysis to identify "missed opportunities"; translating analytic findings to multi-channel marketing tactics; using marketing automation to increase effectiveness; properly measuring CRM program profitability
LEARNER OUTCOMES:
Learn how to truly understand your customers at a deep level
Translate analytic findings to multi-channel marketing tactics
Use data analysis to uncover marketing opportunities