As President and CEO of Merkle, Williams oversees the delivery of database marketing strategy and execution to hundreds of nationally recognized clients including Dell, GEICO, DIRECTV and Capital One. Williams is an active member of the direct and database marketing community, and currently serves on the DMA Board of Directors.
Description
This session will outline a new strategy and framework for integrated customer marketing that informs the total customer experience from strategic lifecycle management to the optimization of individual campaigns.
LEARNER OUTCOMES:
Deliver strategic customer interactions that enhance business value
Determine how to measure incremental impace of customer interactions
Learn how to bridge customer, product, brand and marketing strategies