Session Information
DMA09 Conference & Exhibition
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S15: Loyalty Leaders Tell All
Track : Retention & Loyalty, BBPD
Program Code: 170
Date: Monday, October 19, 2009
Time: 11:15 AM to 12:15 PM  EST
Location: SD Convention Center - 11A
CONTACT PERSON (S):
Jill McBride, Public Relations, JZMcBride and Associates
PRIMARY SPEAKER :   Click the plus sign to see more detailed information about each speaker.
 Kelly Hlavinka, Partner, COLLOQUY
SPEAKER (S):
Bryan Pearson, President, Alliance Data Loyalty Services & Air Miles Reward Program
 David Rochon, President, Upromise, Inc.
 Phil Hawkins, General Manager, Loyalty Pacific
 Alexander Rittweger, CEO, Loyalty Partner GmbH
Description
Coalition loyalty programs, where multiple sponsors share the costs and resources and issue a common currency, have cropped up all over the globe. Discover best practices and pitfalls of coalition loyalty from the leaders of the most successful coalition loyalty programs in the world.

LEARNER OUTCOMES:
  • Advice from loyalty-marketing leaders about the challenges they faced
  • The benefits of coalition programs for both program sponsors & members
  • Use data & rewards to change behavior & build profitable relationships