NCDM 2008 (National Center for Database Marketing)
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World's Largest Financial Company Solution: Ten Times Work At 1/10th The Cost
Program Code:
122
Date:
Wednesday, December 10, 2008
Time:
11:15 AM to 12:30 PM
EST
SPEAKER
:
"Mr. Hoffman helps management make better, more informed, faster and always monetized decisions about everything affecting customers: marketing, sales, advertising, Web, CRM, customer service, product management, site analysis even corporate mergers and acquisitions all with the unique perspective of Think Like a Customer*.
Hoffman spent the last 9 years helping managers develop nimble solutions to analyze and leverage the explosion of web and email data along with the wealth of transaction and market data unleashed thanks to open operational systems. CxC also helps company automate decisioning, marketing and testing for continuous performance improvement.
Michael Hoffman's book about using information to grow corporate performance and improve every customer interaction, ""Think Like a Customer! The Customer Experience Matrix"", will be published in January by Paramount Publishing.
Hoffman has worked with leading banks, publishers, direct marketers, service and technology companies."
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Description
"In one of the most challenging two years in banking history, hear how a top tier financial institute engaged best practices in database marketing to navigate this storm. In this session you will learn how they harnessed hundreds of millions of records and a tremendous wealth of market data to empower decision makers ranging from top executives to product, marketing, finance and local office managers. Learn how just-in-time, interactive business intelligence delivered through dashboards, scorecards and strategy sessions enabled managers to visualize, monetize and prioritize solutions efficiently.
Discover:
Five best practices for harnessing people, processes and data amid cost reductions and lay-offs
Four steps to take when the workload exceeds resources 10:1 - and outsourcing is not
Three tricks to get marketing database decision tools into the hands of the decision makers"