NCDM 2008 (National Center for Database Marketing)
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Getting to 'Yes': Building Better Relationships Through Choice
Program Code:
117
Date:
Wednesday, December 10, 2008
Time:
8:00 AM to 9:15 AM
EST
SPEAKER
(S):
Mark Lock has been the Privacy Consultant for GM CRM (Customer Relationship Management) since 2005, focusing on privacy compliance issues that affect marketing. He previously worked at Blue Cross Blue Shield of Michigan and the Michigan Office of the Attorney General, Consumer Protection. Mark earned a J.D. from Michigan State University - Detroit College of Law. He is a member of the DMA and is a Certified Information Privacy Professional.
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Doris joined Gryphon Networks in 2005 to advise clients on how to balance between marketing and privacy compliance. She has held management positions in finance, marketing, CRM, and privacy in the financial services, marketing agency, and automotive industries. Doris has a BSA and an MBA from the University of Michigan. She is a member of the DMA and a Certified Information Privacy Professional. She co-chairs the marketing KnowledgeLink group for the
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Description
"Marketers will find many direct marketing methods to target and promoted their products, however, the government is constantly stepping in to close the door. How can marketers change their offer strategies to consumers that will benefit both the consumer and the company's objectives? This session will share a case study that changed the way a corporate company offers consumers opt-out choices and bring back a portion of the target market lost due to regulatory restrictions. Discover the technology that supports the data covering the techniques of how consumers can find the consumer-facing portal for making those choices and how it links in to the opt-out database.
You will understand:
• How restricting the marketing choices they give consumers can limit their target size
• How a major corporation changing the choices offered decreased consumer opt-out rates
• How the right business rules can ensure your opted outs can effect a marketing program"