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Delivering Business Value with IT (7379)
Track:
Technology & Planning Services
Program Code: 7379
ADDITIONAL PRESENTER / PANELIST:
John Wilder, Director, Banner & Business Intelligence Services, SunGard Higher Education
LEAD PRESENTER / PANEL ORGANIZER / BOF LEADER :
Mark Bordwine, CIO, SunGard Higher Education
Description
IT offices bustle with activity every day, but how do we know that this activity is having an impact? Understanding, measuring and being able to explain the value of each and every IT activity is a crucial but often overlooked factor in IT success. This session will take a nuts and bolts approach to looking at the steps that IT can take to align itself with its customers and then capture and explain that value.