Should you change that email address because it's bad, or has your organization been blacklisted as a potential spam initiator? Would you like to increase your efficiency with the gift acknowledgement process? Do you need an effective way for your major gift officers to customize endowment agreements and still maintain standard endowment language set by your organization? This presentation will give examples of these three advancement office functions that have been streamlined by using MS Access in conjunction with Banner. We will provide an in-depth look at an email bounce database that generates a report of emails that have been returned three times in a period. Learn how we use MS Access to manage our gift acknowledgement process to speed up the stewardship cycle. Review a user-friendly database that allows major gift officers to enter key pieces of unique data for each endowment agreement, and create consistently worded documents for your office with the press of a button.