Case study: How Western Michigan University automated several processes in the Registrar's office: change in academic standing; status of graduation application; change in residency status; and notifying students of cancelled class. Audience: functional & technical workflow users Version: Workflow 4.2 Years experience: 3+ years Improved efficiencies and reduced process time More effective communication and interaction, helping with client satisfaction One process cuts across four departments – electronic form dispensed with all the old issues of paper loss, to tracking and confusion Process monitor improvement: owner can track process at any point without resorting to phone calls or e-mails. Lessons learned along the way and helpful suggestions Html tags in approval e-mails – helped client buy-in Validation via RPRAWRD Automatic update to SPACMT Decrease in number of refund checks increased response times to adjusting aid levels will also show the building of specific workflow steps – Custom Activity, Email Activity; Decision; etc. and easy shortcuts within the building process itself.