Session Information
2006 Midyear Clinical Meeting
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Killer Whales and Pharmacists: A Performance Model for Success!
Track:
Sessions
Program Code: 282-L04
Date: Thursday, December 7, 2006
Time: 9:00 AM to 12:00 PM
Location:
204A (CC)
MODERATOR:
Deborah DeNure
SPEAKER(S):
Deborah DeNure
Day-to-Day Challenges for Pharmacy Practitioners - Skills Practice
Sheryl C. Dezellem, Pharm.D., BCPS, Clinical Specialist, Ambulatory Care, William S. Middleton Memorial Veterans Hospital, Madison, WI
In-Action Approach to Organizational and Department Benefits - Case Study
Alyssa J. Hoover, Pharm.D., B.A., Staff Pharmacist, William S. Middleton Memorial Veterans Hospital, Madison, WI
In-Action Approach to Self-Development - Case Study
Carla E. Staresinic, Pharm.D., CACP
Day-to-Day Challenges for Pharmacy Practitioners - Skills Practice
Description
Learning Objectives: Recite the three approaches to building positive relationships in the workplace. Describe 'GOTcha' behaviors and formulate positive responses as an alternative. Identify the steps in redirection to 'catch people doing things right'. Explain cultural changes and benefits to an organization that has adopted a philosophy of building positive relationships.