Session Information
2013 Midyear Clinical Meeting
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Management Case Study: Improving Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Score Via Creation of an Advanced Pharmacy Practice Experience (APPE)
Track:
Education Sessions (CE)
Program Code: 269-L04
Date: Monday, December 9, 2013
Time: 3:30 PM to 4:00 PM EST
Location:
W300 Lecture Hall, Level 3
PRESENTER(S):
Kendra Gasser
Jamie Glasgow
PROGRAM CHAIR:
Ms. Tyricia Bradley, BA, Manager, Educational Programs
- Describe a process that may help improve medication communication to patients in a community hospital with limited pharmacy staff.
- Describe three key areas regarding medication that may be addressed with a patient to positively impact their perception of care.
- Discuss how utilizing pharmacy interns in individualized medication education can impact a patients perception of care and HCAHPS medication communication rankings for a community hospital.
This session is a part of: