Session Information
2013 Summer Meeting
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Managing Conflict: Up, Down, and All Around
Track:
Education Sessions (CE)
Program Code: 132-L04
Date: Tuesday, June 4, 2013
Time: 9:00 AM to 11:00 AM EST
Location:
L100 H, Lower Level
PRESENTER(S):
Timothy Brown
PROGRAM CHAIR:
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Timothy Brown, Pharm.D., BCACP, FASHP
Description
Is conflict causing low morale, poor productivity and strained communications? Is it seeping into the interactions with patients and other members of the healthcare team? You will work through a solution-driven approach to the inevitable conflicts and confrontations that arise at work to improve relationships and reduce the cost of conflict.
- Apply knowledge and skills that can assist participants during a conflict situation in the workplace.
- Recognize common causes, which can lead to conflict in the workplace.
- Utilize a tool to identify your conflict management style.
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