Session Information
2012 Summer Meeting
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Applying Crucial Conversations in Pharmacy Leadership
Track:
Education Sessions (CE)
Program Code: 134-L04
Date: Wednesday, June 13, 2012
Time: 11:00 AM to 1:00 PM EST
Location:
341, Level 300
PRESENTER(S):
Dr. Jennifer Tryon, PharmD, MS, Assistant Director of Inpatient Pharmacy, PeaceHealth Southwest Medical Center
Ms. Sara White, MS, (Ret) Director of Pharmacy, Stanford Hospital and Clinics
PROGRAM CHAIR:
Ms. Sara White, MS, (Ret) Director of Pharmacy, Stanford Hospital and Clinics
Description
Attendees will apply principles and strategies for conducting effective crucial communications in challenging pharmacy interactions that include providing feedback to employees, resolving conflicts, handling difficult people, and delivering bad news.
- Apply new strategies through role play in crucial pharmacy interactions.
- Describe principles and practices for effective communications that can be used in pharmacy and health-system interactions.
Handout Online
