Session Information
2009 Midyear Clinical Meeting
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Strategies for Pharmacists and Technicians: Dealing with Difficult People
Track:
Educational Sessions (CE)
Program Code: 272-L04
Date: Thursday, December 10, 2009
Time: 9:00 AM to 12:00 PM EST
Location:
Venetian D, Level 2
MEETING PLANNING ASSOCIATE:
Ms. JoAnn Harris, Director, Educational Programs, ASHP
PRESENTER:
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Description
Presenter: Virginia “Ginny” W. Barnes, EdD, G.B. Communications, Inc., Columbia, MO
Most of the time we deal with rational people at work, but there are those colleagues whose behavior can lead to low morale and performance, back biting, and toxic environments - if we allow it. How do some people have a knack for "handling" difficult people while others just don't know what to do? Learn proven strategies for dealing with difficult people at work, along with insights into the causes of difficult behavior.
Learning Objectives:
Most of the time we deal with rational people at work, but there are those colleagues whose behavior can lead to low morale and performance, back biting, and toxic environments - if we allow it. How do some people have a knack for "handling" difficult people while others just don't know what to do? Learn proven strategies for dealing with difficult people at work, along with insights into the causes of difficult behavior.
Learning Objectives:
- Describe how difficult people can lead to low morale in the pharmacy department.
- Examine causes of difficult behaviors.
- Summarize strategies for dealing with difficult people.
This session is a part of:
Handout Online
