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PRESENTER(S):
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Steven Abel,
BS, PharmD, Assistant Dean for Clinical Programs; and Bucke Professor and Head, Department of Pharmacy Practice,
Purdue University
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Steven R. Abel received his Bachelor of Science and Pharm.D. degrees from Purdue University in 1976 and 1978, respectively. He completed an ASHP-accredited residency in Hospital Pharmacy at Rochester Methodist Hospital, Mayo Medical Center, Rochester, Minnesota. Following one year of service as a clinical pharmacist in ophthalmology at the Hermann Eye Center, University of Texas Medical School at Houston, Dr. Abel became Assistant Director of Pharmacy for Clinical and Educational Services at Indiana University Medical Center (now Clarian Health Partners) in Indianapolis. During his seventeen-year tenure in this position, Dr. Abel was responsible for developing, implementing and evaluating progressive, clinically-oriented pharmacy services. In 1996, Dr. Abel was named Professor and Head, Department of Pharmacy Practice, Purdue University School of Pharmacy and Pharmaceutical Sciences. In 2006 he was named Bucke Professor of Pharmacy Practice, and in 2007 Assistant Dean for Clinical Programs. Dr. Abels areas of practice and research focus on, competency, assessment of the impact of students and pharmacists on patient care outcomes and cost, medication safety, quality improvement, and ocular pharmacology.
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Dr. Dan Degnan, PharmD, MS, Medication Safety Officer, Community Health Network
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Sharon Murphy Enright is a pharmacist and has been a consultant to healthcare provider organizations including hospitals, health systems and health plans, physician practice groups, long term care organizations, healthcare associations and group practice organizations, the investor community and to the pharmaceutical and device industries for over 20 years. With a focus on leadership development, change management, strategic forecasting, quality and performance improvement, pharmaceutical marketing and safety of the medication use process, Enright has been a speaker for a host of audiences and is a frequent contributor to the professional literature. Her knowledge of pharmacy operations, organizational design and culture, change management, emergent pharmacy practice issues and a global perspective on the emerging health care landscape, health economics and payment systems enable her to provide insight and perspective related to the medication use process and the business of pharmacy.
Enright is a graduate of the University of Connecticut School of Pharmacy (BS, Pharmacy) and the George Washington University (MBA). She completed an ASHP accredited residency at Yale New Haven Hospital as well as the Executive Residency in association management at the American Society of Health System Pharmacists. She is currently Senior Manager with Ernst & Youngs Health Science Advisory Services (HSAS) in Richmond, Virginia. She served as the service line leader for Managed Care and Medicare Part D service offerings within the Operations Efficiency and Pharmacy Solutions practice. Enright is currently President, EnvisionChange, a healthcare consulting organization focused on strategic change, leadership and performance improvement.
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Carole Stockmeier,
MHA, CMQ/OE, Practice Director,
Healthcare Performance Improvement
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Carole Stockmeier is the Practice Director of Healthcare Performance Improvement and a consultant in human performance improvement. Prior to joining HPI, she served as the Director of Safety & Performance Excellence at Sentara Healthcare where she guided leaders in the implementation of strategies for human error prevention and high-reliability performance. She provided operational leadership for Sentaras patient safety initiatives, with outcomes recognized by award of the American Hospital Association 2004 Quest for Quality Prize and the 2005 John M. Eisenberg Award for Patient Safety and Quality. Joining Sentara in 1994, she has over 13 years experience in clinical and non-clinical operations leadership. Prior to joining Sentara, she worked for the Virginia Hospital & Healthcare Association. She holds a Masters degree in health administration from Virginia Commonwealth University, where she is a Fellow of the Williamson Institute of the Department of Health Administration, and a Bachelor of Science degree in public health from the University of North Carolina at Chapel Hill. She is a Certified Manager of Quality and Organizational Effectiveness by the American Society for Quality (ASQ).
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Sara J. White, MS and FASHP, is currently a Pharmacy Leadership Coach. In 2004 she was an ASHP Foundation Scholar in Residence on Pharmacy Leadership. From 1992 to 2003 Sara was Stanford Hospital and Clinics, Director of Pharmacy and Clinical Professor, UCSF School of Pharmacy. She was Associate Director of Pharmacy and Professor at the University of Kansas Medical Center from 1972-1992. Sara completed a BS in Pharmacy from Oregon State University, MS from Ohio State University and an ASHP accredited Residency at the Ohio State University Hospitals and Clinics. She has served as ASHP president in 1996 and received the Harvey A.K. Whitney Award in 2006.
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Wicked problems can't be solved, but they can be managed. They are not just difficult, but different because they can't be solved with traditional solutions. High-reliability organizations (HROs) function in high-consequence enterprises — like pharmacy's medication-use system. Yet somehow, HROs have fewer than their fair share of accidents. What does it take to achieve high-reliability performance? HROs understand the science of human performance and event prevention, and integrate this knowledge into how they design and manage their systems. We need a new way of thinking, a new culture, a new set of skills, and a realization that we will have to behave differently. This session reviews foundational concepts of human performance in complex systems, describes characteristics of HROs, and provides insights into high-leverage leadership tactics that can be applied by all leaders, regardless of title, in optimizing reliability in medication safety.
Schedule
