Creating Sustainable Change for Performance Improvement: Science, Tools, and Best Practices
Track:
Educational Sessions
Program Code: 272-L03
Date: Wednesday, December 10, 2008
Time: 2:00 PM to 5:00 PM EST
Location:
S230A
MEETING PLANNING ASSOCIATE:
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Jeannell Mansur, PharmD, Practice Leader, Medication Safety, Joint Commission Resources
I am a pharmacist with 30+ years of experience in hospital pharmacy practice, the majority of those years in leadership roles, including director of pharmacy and have been involved in myriad process improvement initiatives to improve the efficiency of the medication system, expand pharmacy services, design and open new pharmacies, to name a few. Currently, I am a consultant who helps hospitals improve their medication systems, and in this capacity, have worked with a great number of hospitals to successfully achieve this goal.
PRESENTER(S):
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Kenneth G. Hermann, MHA, Pharm.D., FACHE is a Senior Consultant with Joint Commission Resources and Joint Commission International (JCR/JCI). He currently works with hospitals in the United States and in other countries throughout the world. Prior becoming a consultant with JCR/JCI he served as Vice President of the Joint Commission with responsibilities for accreditation services. He is married and lives in Oswego, IL (a Chicago suburb) and he has 4 adult children.
Jeannell Mansur, PharmD, Practice Leader, Medication Safety, Joint Commission Resources
I am a pharmacist with 30+ years of experience in hospital pharmacy practice, the majority of those years in leadership roles, including director of pharmacy and have been involved in myriad process improvement initiatives to improve the efficiency of the medication system, expand pharmacy services, design and open new pharmacies, to name a few. Currently, I am a consultant who helps hospitals improve their medication systems, and in this capacity, have worked with a great number of hospitals to successfully achieve this goal.
Steven P. Nelson is Senior Associate Director, Department of Pharmaceutical Care, University of Iowa Hospitals and Clinics, Iowa City, Iowa. He also serves as Adjunct Associate Professor in the College of Pharmacy, University of Iowa, Iowa City, Iowa. Steven obtained his BS in Pharmacy and MS in Hospital Pharmacy from North Dakota State University, Fargo, North Dakota. He completed an ASHP accredited residency at the Veterans Administration Medical Center, Fargo, North Dakota. Prior to coming to the University of Iowa he was Chief of Pharmacy at the Veterans Administration Medical Center, Fargo, North Dakota. Steven has been active in ASHP and served as delegate to several Annual meetings and as Committee Chair for a Section Advisory Group in the Section of Pharmacy Practice Managers. He has also been active in the Iowa Pharmacy Association and has chaired committees and served on task forces. In addition, he has been active with the Pharmacy Council for the University Health-System Consortium. His professional interests include medication safety, performance improvement, automation and computer systems development and human resources management.
Darryl S. Rich currently is a part-time Surveyor for The Joint Commission in the hospital, home care, and ambulatory accreditation programs. He also works as part of the Joint Commission’s Standards Interpretation Group, serving as an internal resource on pharmacy and medication management issues. He has been with the Joint Commission for over 15 years.
Darryl received his Doctor of Pharmacy degree (Pharm.D.) from the University of California at San Francisco, and a M.B.A. in Health Care Management from Bryant University in Rhode Island.
He also completed an ASHP accredited residency in hospital pharmacy from Rhode Island Hospital. Prior to coming to the Joint Commission, Darryl was Director of Pharmacy Services at Boston University Medical Center and Clinical Assistant Professor of Pharmacy at Northeastern University. He also served as National Director of Pharmacy Services for Critical Care America, Inc., a national home infusion company.
He is active member and Fellow in the American Society of Health System Pharmacists and a past President of the New England Council of Health-System Pharmacists. He has received numerous awards including the 2000 Cheers award by the Institute for Safe Medication Practices, and received a Certificate of Appreciation from the Board of ASHP in 2004 for his work in medication safety at the Joint Commission.
Darryl has over 525 invited professional presentations and 75 publications in refereed journals, including 8 books and 4 video series. He resides in Roseville, California, a suburb of Sacramento.
SPEAKER:
Click the plus sign to see more detailed information about each speaker.
Jeannell Mansur, PharmD, Practice Leader, Medication Safety, Joint Commission Resources
I am a pharmacist with 30+ years of experience in hospital pharmacy practice, the majority of those years in leadership roles, including director of pharmacy and have been involved in myriad process improvement initiatives to improve the efficiency of the medication system, expand pharmacy services, design and open new pharmacies, to name a few. Currently, I am a consultant who helps hospitals improve their medication systems, and in this capacity, have worked with a great number of hospitals to successfully achieve this goal.
LEARNER OUTCOMES:
Define sustainability within the context of performance improvement.
Describe how sustainability is influenced by design during the implementation planning phase.
Describe organizational characteristics that support effective and sustainable change.
Describe specific tools that can support process improvement.
List four strategies that can be used to increase the likelihood of sustainable change.