Advocate Good Samaritan Hospital is one of 15 health care organizations in the United States to have received the prestigious Malcolm Baldrige National Quality Award. Good Samaritan’s “Good to Great” transformation was driven by its mission imperative to be a place of healing and its strategic imperative to become the best place for physicians to practice, for associates to work, and for patients to receive care. The ongoing journey has resulted in a culture driven by excellence, the achievement of world-class clinical outcomes, and the development of loyal relationships with patients, physicians, and associates. In this session, the president of Good Samaritan, David Fox, will describe the initial and evolving “Good to Great” journey. This session will enable you to:

Explain the critical role of senior leadership as a “cultural architect.
Describe key elements and results of the “Good to Great” strategy.
Explain Good Samaritan’s core competency of building loyal relationships with all stakeholders.
Describe Good Samaritan’s core competency of building loyal relationships with all stakeholders and how relationships can be sustained using an integrated approach.