The head of clinical services, the facility director, and the project designer for Concord Hospital will present their perspectives on the design and planning process for transforming an emergency department. Using plan diagrams, baseline data, and volume projections, the presenters will discuss competing pressures, expectations, and demands for the project as well as the strategic decision-making process used to address them. This session will enable you to:

● Implement a collaborative culture that stresses collective needs to achieve a patient-focused facility design.
● Develop a design template that can accommodate an appropriate level of design variation and apply it as a strategy for cost-effectiveness and high utilization.
● Plan a major expansion and multiphase renovation of a functioning emergency department that delivers project goals while meeting schedule and budget demands.
● Establish internal departmental communication to foster design decisions and promote process change.