This case study focuses on finding improvements and operational efficiencies in Massachusetts General Hospital primary care clinics through a space and operations metrics analysis of 14 adult primary care clinics and a more detailed comparison of two of its largest practices that function in very different manners. Bulfinch Medical Group and Internal medicine Associates see more than 40,000 and 70,000 patients per year, respectively. Hear an analysis of how primary care clinics can re-tool their practice suites to best serve their patients, add clinical capacity and keep up with academic medical center teaching commitments; survive the impact of impending changes to the medical system; and set priorities for increasingly scarce capital improvement dollars. This session will enable you to-
• Compare and contrast the techniques employed for the facilities in this case study to design primary care clinics that serve their population, adjust to changes in the health care system, and support the health care facility's program.
• List three lessons learned from the facilities presented in this case study that can be used to analyze and assess the improvements in efficiency that can result from proposed physical and operational changes to primary care clinic spaces.
• Apply methods project teams have used, based on the case study, to create additional primary care capacity and increase productivity of healthcare teams and facilities.
• List three innovative methods, as presented, that have been successfully used to measure primary care practice density, capacity and /or productivity.