To meet elevated industry standards, manufacturers must implement an effective supplier program with subsequent verification and preventive controls. This requires a dynamic process that manages how assessments, decision making and planning reduce or even eliminate risk in supply chain activities. This session will describe how the use of an effective quality agreement can help manufacturers in ensuring they have sufficient supplier controls in place for their suppliers. This session will provide a brief overview of supplier qualification processes, the differences between a commercial agreement and a quality agreement and how they complement one another, the framework for a working model of a basic quality agreement, and real world advice from an industry leader in implementing quality agreements in the Human Cell and Tissue Products (HCT/P) world.