MODERATOR
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SPEAKER
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Mary Pucel, MBA, MT(ASCP), Director, Donor Recruitment, American Red Cross
Changing to a No-Blame Culture for Error Management
Description
Organizations face difficulties when attempting to move to a collaborative, supportive error management system. During this session we will discuss the challenges inherent in the process, methods that facilitate a widespread problem-solving mentality among staff, and skills that aid supervisory staff in this journey.
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Define essential organizational elements that support this cultural change.
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Describe how to have an error management system that is effective without being punitive.
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Discuss the differences between problems related to procedures and practices and those related to individuals.
CE Category | CE Value |
---|
California Clinical Laboratory Personnel |
1.5 |
California Nurse |
1.8 |
Florida Laboratory Personnel |
1.8 |
General Attendee |
1.5 |
Physician |
1.5 |
Please note: Continuing education (CE) credit is available for online offerings only. Individuals that purchase CD-ROMs will not receive CE credit for the programs they view.