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The Culturally Diverse Workplace: How to Integrate, Mentor and Retain Your Employees
Program Code:
1105
Date:
Tuesday, February 8, 2011
Time:
2:00 PM to 3:30 PM
EST
DIRECTOR
:
Dina Hannah, MBA/HCM, BS, MT(ASCP)H, SBB, CIPP, Vice President, Compliance and Quality Systems, ARUP Laboratories
SPEAKER
:
Ana Hooker, MBA, MT(ASCP), Division Manager, Genetics, ARUP Labpratories
Description
The culturally diverse workplace presents numerous challenges to managers and can present situations that can impact the integration, development and retention of employees. This session will assist the participant in developing strategies to better understand certain cultural differences. Ultimately the speaker will explore how to communicate with members of diverse groups by learning to adapt their style to the receiver and by understanding the common barriers that interfere with their ability to effectively communicate. These tools can also be utilized to compare and contrast cultural value systems in order to be able to explore cultural differences in order to be effective at adapting management styles in a diverse workplace.
LEARNER OUTCOMES:
-
Define intercultural competencies and the concept of ethnocentricity.
-
Identify characteristics of an intercultural competent manager and strong mentor.
-
List retention strategies.
-
List skills necessary to adapt your communication styles when working with a culturally diverse group.
-
Recognize the needs of employees through verbal and nonverbal clues while integrating a diverse workforce into the laboratory.
CE Category | CE Value |
---|
California Clinical Laboratory Personnel |
1.5 |
California Nurse |
1.9 |
Florida Laboratory Personnel |
1.8 |
General Attendee |
1.5 |
Physician |
1.5 |
Please note: Continuing education (CE) credit is available for online offerings only. Individuals that purchase CD-ROMs will not receive CE credit for the programs they view.