Inappropriate donor behavior is something that is not often discussed, yet it exists in all blood centers. With increasing demands on finding and retaining donors, how does one go about making the decision to defer an individual indefinitely for poor conduct? On one hand, recruiters are constantly challenged to attract more donors to the cause — and with increasing deferrals and emerging pathogens the blood pool of eligible donors is certainly not increasing. Yet, as responsible employers, centers have a need (in fact an obligation) towards promoting a safe work environment for staff. The aim of this presentation is to have a dialogue and share what some blood centers are currently doing about handling inappropriate donor behavior and to talk about issues around protecting staff. We also will share some best practices and delve into the dilemma around what constitutes inappropriate conduct both from a moral and legal perspective.