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Creating Revenue through Proactive Phone & E-mail Customer Contact
Program Code:
208
Date:
Tuesday, May 22, 2007
Time:
10:45 AM to 12:00 PM
EST
SPEAKER
(S):
Marcy Kelly, Vice President, Sales & Marketing, Wedgewood Pharmacy
Nedra Pope, Vice President, Consulting, Hunter Business Group
Description
Competition, rising costs and unpredictable customer behavior are realities
that confront all B-to-B organizations. Doing the same old things is no
longer sufficient to combat these forces. In this session, we will introduce
a "kaizen" approach (intense, 5-day process redesign) to designing and
implementing an integrated marketing /selling model. Participants will
receive concept overviews, the framework, case study with actual results,
and exercises & templates to begin the process.