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Coming Full Circle - Improving the Customer Experience & Increasing Conversion
Program Code:
120
Date:
Monday, May 21, 2007
Time:
1:00 PM to 2:00 PM
EST
SPEAKER
(S):
Bill Bruno works actively in the Web Analytics community as Principal and Head of Training Services for Stratigent focusing on strategic solutions for the toughest web analytics issues. Mr. Bruno is seen as an industry expert and has frequently been asked to conduct educational workshops on for numerous industry events including: Ad:Tech, DMA B2B Conference, ACCM, Affiliate Summit, BOL Online Marketing Summit as well as many events with our analytics partners such as Visual Sciences and WebTrends.
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Avinash Kaushik, Author, Blogger & Analytics Evangelist, Google
Description
Now that you have collected and organized the most critical information about your customers' buying behaviors online, this session will focus on how you use that to improve your customers' online experience and increase conversion. We'll explore how the data tells a story, how you should trust in the numbers (not your intuition), and methods for optimization. Plus, we'll provide a case study example.