Greg Osenga is the managing director, CRM Practice at hawkeye. He is also the chairman for the DMA’s CRM Council. Greg started and led the analytical group for Equifax Direct Marketing Decision Services, and he has worked with Bank of America for over 20 years. He holds a master’s degree in statistics and an undergraduate degree in marine biology, is published in a variety of marketing and scientific publications and has been a speaker at numerous national and international DMA events.
Tammy Duquette is the APN CRM group leader at BASF. Tammy began her career at a utility company in upstate NY as a designer and trainer for their Computer Aided Design software. A move to the Intel corporation in Phoenix ensued where she spent four years managing multiple technical initiatives. For the last 12 years Tammy has held senior management positions within BASF corporation in both global and regional capacities. Since 2005 Tammy has led the initiative within BASF’s agricultural division to develop and refine a more eloquent and effective Customer Relationship strategy within this diverse and dynamic business unit.