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How Do You Know it Worked? The ROI of Data-Driven Marketing
Program Code:
206
Date:
Tuesday, May 20, 2008
Time:
2:15 PM to 3:30 PM
EST
SPEAKER
(S):
Kim Hansen, VP of Marketing at Design Toscano, has over 25 years experience in Multi-Channel Marketing. She has held management positions with Victoria’s Secret Catalogue, Ann Taylor, Ballard Designs, Dr. Leonard’s Healthcare Corporation, Brownstone Studio and Lillian Vernon. Over a ten-year period, her company, Spyglass Consulting Associates, assisted clients with start-ups and turn-around situations, growth and profit strategies as well as marketing, merchandising and inventory control services.
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Athena Spencer, Manager of Marketing Services,
Home Decorators Collection
Athena Spencer brings over 10 years of database and marketing experience. Her focus has always encompassed how data and “access to that data” benefits an organization. Currently, Athena is Manager of Marketing Services for Home Decorators Collection, a multichannel retailer of furniture, rugs, and home décor. With a daily focus on marketing campaigns, analytics, and database initiatives, she believes in relying on accurate data results and data mining to drive business decisions.
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Roy Wollen, Managing Consultant,
Database Insight, Incorporated
"Roy Wollen is CEO and Managing Consultant of Database Insight, Inc, which offers advice and programs on how to improve direct- and interactive marketing by understanding customers. The work always centers on databases to solve business problems. The unique selling proposition is to deploy former clients to solve real-world business problems. Roy has led some of the top direct marketers in country across industries, particularly in e-commerce, multi-channel retail, financial services and non profit. Noteworthy clients include Home Depot, Orbitz, DoubleClick and Oreck Floorcare.
Prior to launching his consulting practice, Roy had been with Direct Marketing Technology and parent company Experian for 13 years. Experian is the largest database company in the world, offering compiled information as well as insight on consumers and businesses as well as CRM services such as list processing and data management.
Roy has also been on the client side, working for Bloomingdale’s Direct and Hewlett-Packard in the direct marketing division. In addition, Roy worked for Ogilvy & Mather, the global advertising agency."
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Description
Find ways to make or save money using customer information and applications such as customer segmentation, promotion response, geography and distance to store, online marketing, when demographics are valuable, new customer analysis, and ultimately lifetime value. You'll hear from database marketing experts on how to use information already at your disposal on your customer file and by analyzing customer responses.