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Multichannel Matchback — Accurate Allocation of Orders Set the Stage for Continued Success
Program Code:
116
Date:
Monday, May 19, 2008
Time:
2:00 PM to 3:00 PM
EST
SPEAKER
(S):
Pamela Hodgkinson, Director of Catalog Circulation & Marketing- Catalog Online & Travel,
National Deographic
Pamela Hodgkinson develops and implements marketing and strategic plans focusing on customer acquisition and retention for both the gift and travel catalogs. She is also involved with marketing strategies for the online store, such as e-mails and the affiliate program. Prior to this, she led the marketing efforts for Time Life’s music catalogs and was a list manager for AZ Marketing.
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Linda Spellman is a Multi-Channel Marketing Professional with 20+ years of experience in both Consumer and B-to-B environments. She has a rich base of experience having managed many varied functions such as Circulation, E-Commerce, Database, Creative, Call Center, Merchandising and Branding. She has worked with many established brands such as Home Depot, Restoration Hardware, and Quill Corporation. Linda is currently the Vice President, Direct Response at Hickory Farms. She has been on the Program Advisory Committee for the ACCM and has been an Annual Catalog Awards judge for several years.
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Jerry Westendorf is the Customer Retention Manager at Benchmark Brands Inc., where he is in charge of housefile circulation for the rapidly growing FootSmart catalog. Jerry has been in the database marketing and circulation business for the last six years. He has worked in both B2C, and B2B environments and has successfully implemented CRM strategies such as modeling and customer level personalization.
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Roy Wollen, Managing Consultant,
Database Insight, Incorporated
"Roy Wollen is CEO and Managing Consultant of Database Insight, Inc, which offers advice and programs on how to improve direct- and interactive marketing by understanding customers. The work always centers on databases to solve business problems. The unique selling proposition is to deploy former clients to solve real-world business problems. Roy has led some of the top direct marketers in country across industries, particularly in e-commerce, multi-channel retail, financial services and non profit. Noteworthy clients include Home Depot, Orbitz, DoubleClick and Oreck Floorcare.
Prior to launching his consulting practice, Roy had been with Direct Marketing Technology and parent company Experian for 13 years. Experian is the largest database company in the world, offering compiled information as well as insight on consumers and businesses as well as CRM services such as list processing and data management.
Roy has also been on the client side, working for Bloomingdale’s Direct and Hewlett-Packard in the direct marketing division. In addition, Roy worked for Ogilvy & Mather, the global advertising agency."
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Description
Accurate matchbacks are an absolute must in order to evaluate your sales results and plan for future success. Discover how to allocate orders, determine how catalogs drive web and retail orders, and identify the true cost of acquisition of customers transacting across channels. You'll learn:
- Multiple matchback options and which one is right for you
- Why measuring across channels is not just about getting
credit for the sale