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Full-Blown Acquisition: Getting Customers in a Hyper-Competitive Market
Program Code:
99
Date:
Monday, May 19, 2008
Time:
9:45 AM to 10:45 AM
EST
SPEAKER
:
Steve Trollinger, Senior Vice President, Client Marketing, J. Schmid & Associates, works with a host of consumer and business catalogs developing, executing and evaluating strategic initiatives. Integrating his approach, Steve helps clients mail smarter and boost their bottom lines. A seven-time ACC presenter, he’s an energetic presenter on catalog metrics and analytics, customer strategies and creative mail strategies.
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Description
Referred to as "front-end marketing," customer acquisition is one of the most critical aspects of building a direct selling business. It is also typically one of the most expensive aspects of the business. This session covers the ins and outs of new customer acquisition and the critical metrics for analyzing the success of your acquisition efforts, online and offline.
You'll learn:
- The role and importance of new customer acquisition for
different business models
- How to measure the cost of acquiring a customer and
other front-end metrics
- Strategies for growing the customer file