SPEAKER
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Joan Mullen, Vice President, Special Projects & Industry Relations, ORC ProTel, LLC
"Joan Mullen, Vice President - Special Projects & Industry Relations for ORC PROTEL, LLC.
She has focused on legislative issues for many years. In 2003 she and two partners formed Creative Compliance, LLC to assist other companies with their compliance initiatives.
She has served as the Legislative Chair of the DMA’s Teleservices Council and as a member of the TAS Committee for several years.
Joan is a past national president of the ATA and has received several industry awards including the DMA’s Teleservices Excellence Award. She has written many articles, taught a graduate course in contact management and is a frequent speaker on regulatory issues."