Transitioning Your Patient Transporters Into Hospital Ambassadors
Track
:
Thursday, September 11, 2008
Program Code:
360
Date:
Thursday, September 11, 2008
Time:
8:15 AM to 9:30 AM
EST
Location:
Grand Hyatt LONE STAR — SALON E
SPEAKER
:
Kim Walker
Description
Identify strategies and tools to transform attitudes to working customer-centered behaviours; Link basic customer service skills and attitudes to create memorable moments for patients and visitors; experience WOW strategies