Scripting is a core business practice – especially for those focused on service excellence. Most of us encounter numerous scripts on a daily basis but may not even realize the experience. During this informative and interactive session you will first learn about benefits and reasons for scripting, methods for writing a script, examples of good scripts, and techniques for training employees, including dealing with resistance. Participants of this session will be able to review the positive power of scripting; create scripts for their employees; implement successful use of scripts.